I recently visited Mumbai, India to talk to architects and designers about the impact that Design Thinking and Agile PM is having on workspace. What is amazing about this place is the scale, the chaos and the clear direction to lead the world in knowledge work.
From a physical perspective they are still a way behind Australia, but it was pleasing to see how quickly they brought into the ideas behind mobile work walls as an essential element on open plans where Agile methodology is used and these are both trends in the large campuses of India.
UBS and their designers chose the Y? System with e3 Ceramic (powder coated to suit their décor) for a trial space to support their efforts to become more collaborative.
Using the Y? System for their scrums was a key business requirement because it enabled property costs to optimised and the product was adaptable.
With benefits validated we expect future growth for this iconic product.
When it comes to choosing visual management tools it’s the little things that matter most.
When making your next purchase decision on how to support your visual management needs, please remember that effectiveness trumps efficiency.
The benefits of effectiveness are up to 7 times higher than the benefits of efficiency.
Efficiency refers to how much do I need to pay to get the basic functionality. For example I need a writing surface that is 2m high x 6m across. I could do this with a number of products from whiteboard paint through to tempered glass walls all having a different price.
Effectiveness on the other hand will talk to things such as user experience – ease of writing, cleaning and capture – and the better the experience the happier your employees and more useful the purchase becomes.
So, like so many things that have used the Iceberg as an analogy, the same is true with your choice of work walls – the benefits of effectiveness are up to 7 times greater than the benefits of efficiency
I witnessed this in a fit out in Singapore where the walls were painted with whiteboard paint to be used for Scrums. The users didn’t embrace the walls because of the difficulty in cleaning so their adoption of Agile PM stalled.
Who knows if that meant a whole lot of lost opportunity but I would back effectiveness every time?
So how do you choose the best visual management tools for your organisation? Here are three things to understand and consider:
How different writing surfaces perform over time.
The small things matter disproportionally to user experience.
The intersection of workspace, process and people is where you really make BIG gains.
If you want to know more about designing for effectiveness in an Agile world, call Vince Asdagi on 0414 831 894.
Activity Based Working is a win/win for business and workers.
You are no doubt aware that sitting for prolonged periods of time is not good for your health. But are you aware of the business benefits of creating a moving, standing work environment?
The Commonwealth Bank in Sydney have introduced Activity Based Working.
Workers don’t have desks or lan lines. Their day is spent between different areas of the office, including standing desks and meeting areas.
The Commonwealth Bank is a great example of the win/win that is created by Activity Based Working. Walking and standing become part of the standard routine, ensuring workers move around alot more, which by default creates better staff interaction, engagement and, in turn, innovation.
” The primary reason for introducing the Activity Based Working environment by the Commonweath Bank was to introduce a better culture of collaboration. It gets people up and about… and thinking. “
Activity Based Working also saves on operating costs and waste. And it doesn’t necessarily involve an office refit.
It is indeed possible to implement Activity Based Working without a complete redesign or punching staircases through floors.
Let’s examine meetings. They are meant to be the engine of productivity and innovation but in most cases they are drain on your people, the culture and productivity. So let’s change that together.
Start by redesigning 20% of your traditional meetings – in enclosed meeting spaces with tables and chairs – and make them stand up meetings in space that works to create buzz!
All you need is a little space, some mobile work walls, adoption of a few principles from Agile Thinking and away you go! It’s all about connecting workspace with your process and people.
To discuss how to introduce Activity Based Working into your organisation, talk to Vince Asdagi on 0414 831 894.
Have you noticed that the word ‘Agile’ is being used a lot these days?
It seems to be the ‘shiny new’ term. But different people mean very different things when they use ‘agile’ in the context of agile environment or office design.
Peter Andrew from CBRE shares his thinking which we aptly named the “Urgh” matrix.
To seek clarification, together with our Asian business partner (MTM) we held a series of conversations with leading Property Strategists, Interior Designers, Constructors and Corporate Workplace Leaders on agile environment.
We had nine sessions in total with over 100 attendees from organisations including CBRE, HASSELL, Gensler, Aedas, MMoser, Space Matrix, 8build, OSCA and Merx among others.
After introductions each session started with a break apart exercise where we asked each group member to use work walls to answer a series of questions related to agile environment.
There were some common themes and many interesting perspectives.
Peter Andrew from CBRE as an example, emphasised the role of choice & performance in considering design for individual space and shared space. We called it the “Urgh” matrix.
What also came through strongly in the feedback was how old ABW is. People are wanting a new word. Agile seems to be it.
To the property strategists in the sessions, what’s really changed from the early ABW implementations is the level of uncertainty the future holds and the increasing vulnerability of organisations. This works strongly against the cost and timelines of traditional property projects.
‘Agile environment’ to these folks more flexibility in the investment. The external boundaries of the firm are blurring with work taking place everywhere not just the office and the full time employees base eroding to more part time/contract roles and more outsources services. At the macro level this is leading to the boom in co-working spaces, increasingly focussed on the big corporates (eg. WeWork) as well as smaller firms.
To the Interior Designers and workplace leads in the sessions, Agile environment is all about increased flexibility inside the buildings. Less walls. More multi purpose spaces, more reconfigurable furniture options. Here Agile is being increasingly used as the new word for ABW or new style ABW.
After the breakout work, we looked at what Agile means to anyone with a background in IT and how this Agile way of working, it impacting outside of IT.
To a purist, Agile refers to ‘Agile Method’ – a way to get big complex software projects delivered more quickly and cheaply. The manifesto for Agile development” was introduced in 2001 (see Appendix). It was a response to a crisis within the industry over huge cost and time over runs on massive IT projects.
The ‘Agile Method’ quickly spread to have a profound impact on the way that large software development projects were run. to be developed. The 12 principles upon which it was based (see Appendix A) included:
Co-location of cross functional teams
Breaking big things down into smaller pieces that are completed quickly
Using walls to create analogue infographics on the status of a project (Kanban boards)
Holding daily stand up (scrum) meetings
The success of this approach to large complex projects has meant that these ideas are now being adopted more broadly, not just on IT projects. So for many, an agile environment is a place where this ‘Agile method’ is being used. You’ll know immediately if you’re in this kind of space because you’ll see post it notes and other stuff all over the walls and windows.
So, our first clear conclusion around “Agile office” is that it means very different things to different people. It could be they are referring to more flexible business models, the generic meaning of the word, or it could be more specifically referring to the agile working approach – based directly or loosely on the IT project management (PM) methodology.
The impact of these Agile work methods is Office designs that have more focus on project based work, often with cross functional teams. Agile method has shown that the most complex and difficult work requires moving away for ‘business as usual’ electronic collaboration (email, phone calls, video conferences) to intense face to face collaboration – co-location and working analogue.
When things get really difficult – go Analogue
As automation and Artificial Intelligence eat away at repetitive and low value tasks, we humans have had to master more effective digital collaboration. But when things get really difficult, we have to move back to face to face activity and develop deeper personal relationships. Hence the increasing adoption of these kinds of spaces in the more modern office designs.
But this way of working is very messy. The other big conclusion from all the feedback in the workshops was that it’s important to not get carried away with making all office space “agile”. How much you need, where, depends. At the industry level, some industries are more vulnerable to disruption than others.
Source: McKinsey & Co
Within businesses, the requirement for creative problem solving with face to face teams varies a great deal within different functional groups. Some functional areas need stability. Other areas need to be more dynamic. Project teams and x functional groups tend to be on the higher end of the scale. Creative spaces need to be abundant in some areas and frugal in others. The ‘Agile office’ is now increasingly focussed analogue working as well as digital.
People mean different things when they use the term Agile. Ask, don’t assume.
Modern ABW implementations are different from a decade ago because of increased uncertainty. An Agile ABW style office could well make use of external providers of co-working spaces to supplement their core.
Within offices, there is a greater emphasis on flexibility and more creative co-design space. These spaces use of agile working techniques – colocation of project cross functional project teams and analogue visual management. Each functional group and cross functional group will have different needs which need to be assessed as part of the design.
Appendix: The Manifesto for Agile development
Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.
Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage.
Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale.
Business people and developers must work together daily throughout the project.
Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.
The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.
Working software is the primary measure of progress.
Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely.
Continuous attention to technical excellence and good design enhances agility.
Simplicity — the art of maximizing the amount of work not done — is essential.
The best architectures, requirements, and designs emerge from self-organizing teams.
At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behaviour accordingly.
This is no ordinary magnetic glass whiteboard. This is one for your most senior executives.
Clarus innovated the magnetic glass whiteboard when they created the go! Mobile and allowed glassboards to move freely… be mobile. They are now taking innovation to the next level by allowing the customisation to include handcrafted timber framing.
Timber Frames: Handcrafted, premium hardwood
Clarus go! Mobile is a stunning glass work wall – a US Interior Design Magazine award winner – and now the addition of timber to the range of customisation options creates a brand new standard in sophistication and style.
Timber framed double-sided glass work wall… the ultimate in office luxury. Imagine a whiteboard that rivals the timber quality of your boardroom table.
And they are more affordable than you might think!
Bring the outdoors inside – it’s only natural.
Add an element of warmth and natural texture with one of three premium hardwood choices for your go! Mobile frame. The frames are hand crafted from solid wood, responsibly harvested in the USA.
The timber frame is lighter than the metal frame options, creating excellent mobility as the Clarus go! Mobile becomes even lighter to move around.
Glass Colour Options
You can also customise your go! Mobile with your choice of over 150 glass colours. You can even choose two different colours – one colour for the front, and a different colour for the back – at no extra cost.
Branding & Imagery
Proprietary glass printing technology allows Clarus to print any graphics in stunning full colour. And not limited to just logos and text! Your designs will look amazing on a Clarus magnetic glass whiteboard!
Clarus, who have recently launched a brand new website, is the leading manufacturer of magnetic glass whiteboards. Clarus glass whiteboards never stain and can be easily customised – glass, frame, castors – you can even add imagery and branding.
Choosing a whiteboard: surface quality is critical
Article Summary: When it comes to whiteboard surface, the User Experience will become less enjoyable the longer you use products with surfaces other than glass and ceramic steel. This may or may not be an issue for you but its good to consider when next considering your requirements for visual management.
We hear a lot about User Experience in today’s tech world, but how many of us think about the user experience when it comes to workplace furniture?
I’m sure you think about chairs and wouldn’t dream of putting uncomfortable or non-ergonomic chairs in your workspace. So why scrimp on products that drive change, creativity and impact the user experience?
Ok, so what am I talking about?
I’m talking about whiteboards – or, as we call them, work walls – which are now being used extensively as tools for change with processes like Agile Project Methodology and Design Thinking.
The humble whiteboard has been reinvented to a work wall and it’s likely that most of the creativity and breakthroughs are coming from people standing or sitting in front of a work wall that allows your employees or clients visualise and explore ideas with colleagues.
However, we believe there is a missed opportunity to create higher levels of engagement, return and user experience by understanding… should the solution be fixed or mobile, what is the right surface, and how much do I need for the business to get real lasting benefits?
Tackling all of these dimensions in one article is too much, so I am starting with the easiest and the one that has the most impact on user experience – the surface.
Whiteboard Surface Types
In regard to whiteboard surface quality, it all comes down to the:
Polish on the surface
Flatness of the surface
There is a great degree of cost difference in whiteboard surfaces. And within each surface there are quality differences that also have an impact on user experience. The main thing to understand is that some products get better with use and cleaning, and others get worse.
Can be coloured, magnetic but requires very strong magnets, is easy to clean even if someone uses a permanent marker. Easy to write on but needs the highest quality marker pens. Not great for Post it Notes. Won’t dent or scratch. Refer Clarus Go! Mobile glassboards
Ceramic Steel (glass particles bakes on steel sheet)
Available in white, cream and black, highly magnetic easy to clean and easy to write on, able to remove permanent markers and great for Post it Note. Won’t dent or scratch. Refer Y? System work walls
Powder Coated Steel
Available in white, highly magnetic, not so easy to clean if marker left on board for long periods and will ghost (marker residue build up), easy to write and draw, great for Post it Note. Can be scratched and could dent.
Laminate Steel (polymer layer applied to steel sheet)
Available in white, becomes difficult to clean over time and ghost, easy to write, magnetic and good for Post it Note. Can be scratched and dented. Refer Vista whiteboard
Laminate (polymer layer applied to a non-metal surface)
Available in white, becomes difficult to clean over time and ghost, easy to write and good for Post it Note. Can be scratched and dented.
Available in white, becomes difficult to clean over time and ghost, writing is more onerous, and not good for Post it Note. Can be scratched and dented.
For further discussion or queries about our whiteboard and work wall range please contact Vince Asdagi on 0414 831 894.